With many holidays on hold due to travelling restrictions thanks to COVID-19, you may be looking to postpone your holiday to a later date. Many are sat in their homes dreaming of long sandy beaches and a cocktail by the sea. With flights cancelled and holidays on hold, now is the time to look into changing the dates of your flight.
TUI are one such company that you may have booked a holiday with. They have a cancellation and amendment policy put in place to help people who have booked with them. Here’s everything you need to know about the TUI amendment fee and cancelling your holiday with TUI.
How much does it cost to cancel my holiday with TUI?
To cancel a holiday with TUI, you will have to pay a small termination fee. The size of the fee depends on how many days before the booking you’re cancelling. Below, you can see the size of fee you could expect to be paying:
- 70 days or more – Loss of deposit
- 69 – 63 days – 30%
- 62 – 49 days – 50%
- 48 – 29 days – 70%
- 28 – 15 days – 90%
- 14 – 0 days – 100%
It’s important to note your deposit is non-refundable and they may be unable to refund certain parts of your holiday. Once you’ve cancelled your booking, you’ll receive a cancellation invoice within 14 working days.
If you’re looking to change the name on the booking, you need to pay a £25 fee per person to change the name. When it comes to correcting a spelling error, you can do this without paying a fee. If you need to change departure airport, destination airport or accommodation it comes at a cost of £50 per person. You can only make this amend if there are more than 29 days before the departure date.
Cancellation rules are different depending on the type of holiday you’ve booked. If you’ve booked one of the following holidays, you need to get in touch with the TUI customer services team to find out your next steps:
- Flight only
- Ski holidays
- Lakes & Mountains holidays
- Twin centre holidays
- Group bookings
- Weddings abroad
- Hotel only bookings
- Package with flights offered by another airline
What happens if my holiday was cancelled because of Coronavirus?
If your holiday was booked on or before 14th May, you’ll receive a refund credit for the total value of your holiday. You’ll also receive a separate booking incentive of up to 20%. The refund credit is flexible, so can be used at a later date. If your booking was for a package holiday, you’ll get an additional incentive of 20%. You’ll be automatically sent the refund credit by email within four weeks of your departure date. Your refund credit will also carry the same ATOL protection.
Who do I speak to so I can cancel or amend my holiday?
All you need to do is get in touch with TUI directly. You can do this by calling the TUI customer services contact number. Here you can speak directly with the TUI team and they can help you make any amends or cancellations to your holiday.