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About Topshop

Who are Topshop

Topshop is a multinational fashion retailer and sits under the Arcadia Group name (this also includes Topman, Burton, Miss Selfridge, Dorothy Perkins and other major brands). They were founded in 1978 and have a multitude of high street stores as well as an online store. The chain occupies two entire floors in the ‘World’s Largest Fashion Store’ on Oxford Street, London.

Topshop offers a wide range of own-brand products as well as stocking products from other fashion brands. They’ve collaborated with world-famous designers like Tracey Boyd, Markus Lupfer and Tristan Webber as well as launching their own brand “Ivy Park” in collaboration with Beyonce.

They operate stores both offline and online. There are over 300 stores in the UK alone, as well as stores in countries like the United States, Canada, Australia and across Europe. Their headquarters are based in London.

What services can Topshop offer you?

Topshop provides fashionable women’s clothes targetted at a younger audience. Like ASOS, online, their store is linked up with Klarna which allows customers to “Try Before You Buy”. This means customers will receive their product and are given the opportunity to try it on before paying for it 30 days later, interest-free. If you have any issues you need resolving regarding an order, you can call 0871 244 9737.

Do you have a complaint to make?

Complaints can range from any of the following:

  • Missold product
  • A broken/dysfunctional product
  • Delivery overdue
  • Product has gone missing in the post
  • General complaints such as the customer service you have received

If you have a complaint to make you can call Topshop on 0871 244 9737 to speak to one of their customer services team. If you wish, you can also contact them by post at the following address – Colegrave House, 70 Berners Street, London, W1T 3NL.

Visit the Topman and Topshop website – and

Topshop Connection Service

0871 244 9737