Thames Water – The Floods of Finsbury

Last Tuesday, Thames Water fell into troubled waters. A burst water main in Hackney had been reported to the London Fire Brigade at 7.45am that was causing floods in the surrounding area. Around the burst main, the roads and houses were under 3ft of water resulting in houses being damaged and many being left without running water. It also resulted in Parkwood Primary School having to remain closed due to the lack of fresh water available to the school.

Thames Water stated that it was one of their underground, 36-inch wide, pipes that had burst resulting in floods and these areas losing their water supply and that they had sent out engineers within hours to help resolve the problem. After this issue, they had also stated that the have been investing over £1 million a day to help improve their underground infrastructure to reduce accidents like this.


What can you do about floods and water issues?

Thames Water have provided around 100 representatives to address the issue in terms of complaints as customer solutions. This includes compensation and repairs for areas that were most affected by the burst pipe. Although many people had their water supply back up and running by the end of the day many people were having theirs returned at a staggered pace. If you have had any problems with the Finsbury Floodings then make sure to contact the Thames Water customer services team regarding any issues or complaints you have.

How you should prepare for winter

With this in mind, we thought it’d be a great time to help you prepare your home for winter to help avoid any water-related accidents occurring in your home. 

  • Make sure to wrap up your pipes – pipes can be exposed to cold. In order to prevent this, you need to place lag around pipes, this is available online and in many DIY shops. It’s important to secure corners and valves.
  • It’s important to pay special attention to unheated areas such as lofts and garages. Make sure to check that insulation is correctly fitted to reduce the likelihood of pipes freezing.
  • Make sure that your boiler has been checked and services are up to date.
  • Fix leaking taps – even a small trickle can result in a frozen pipe.
  • Bleeding radiators- bleeding your radiators to make sure all liquid is out before using allows them to be back to full efficiency when the heating is put on.
  • Turning your internal stopcock off if required will stop the flow of water coming into the house when not needed. This is a good solution when leaving the house for long periods of time.
  • Minimise draughts from outside and close doors and windows to unheated parts of the property.
  • Leave the heating on low when you are away and get a friend or neighbour to check the property regularly.

The coming cold months can be a troublesome time for maintaining a running house and we believe these prior checks and advice will give you the best chance of having a warm home going until Spring. 

These won’t be full proof and accidents still may occur whether that is due to your radiators having liquid left inside freezing the supply or one tap left on with a drip that freezes overnight. If any of these accidents do occur then it is essential to check whether the problem comes from within the property or from outside. 

If the problem is found to be outside the property then it’s the responsibility of the supplier to fix the issue. Be aware, any problems discovered within the property boundaries is the responsibility of the property owner to resolve.