How To Cancel A Flight With EasyJet?

Common reasons for cancellations

Type ‘flight cancellation’ into your search engine and you will no doubt be bombarded by passengers bemoaning delays and cancellations by their Airline. However, it has become increasingly common for passengers to cancel their own bookings themselves due to unforeseen circumstances. Business meetings and industry summits can be subject to last minute changes, meaning clients and company members have to rearrange their original flight plans or cancel their trips altogether.

Ill health within the family is a frequent cause of last-minute cancellations, with flyers deciding to stay on home turf to look after loved ones. The ever-increasing popularity of overseas weddings has also (sadly) seen an increase in last-minute change of plans, with brides and grooms deciding to say ‘I don’t’ to their far-flung nuptials. Whatever your reasons for cancelling a flight booking with EasyJet may be, we’ve got all the necessary info to keep the process as pain-free as possible.

Read our Coronavirus Travel Guide to find out how your flights may be affected by the latest Cornavirus outbreak.

You can also contact either the Coronavirus Helpline or the EasyJet Customer Services for more information.

What do you need to cancel a flight?

When it comes to cancellations you need: email address, password, and booking reference.

When cancelling online with EasyJet, you will be asked to log on to your password-protected account and enter your original booking reference, so make sure you have all these details to hand. You’ll also need this information if you decide to call up their customer service line and speak to an operative over the phone. You might also want to keep your passport handy in case they ask you any proof of identity questions.


How do I cancel an EasyJet flight?

You can cancel a flight with EasyJet online by logging on to your account and clicking on the Manage Bookings tab. If you originally booked a flight in person at your local travel agents then you will need to set up a new online account.

Once you’ve entered your account details (email address, password and booking reference), you will be guided through a series of steps towards terminating your flight. Be sure to pay attention to EasyJet’s bookings policy and Fees and Charges page to see if you’re entitled to a refund.

You may feel more comfortable speaking to someone directly, in which case you can reach EasyJet seven days a week from 08:00 to 20:00. Calls to this number will be charged at usual landline rates and thankfully, EasyJet has been proactive in trying to minimise caller hold times, so you shouldn’t have to wait too long to be dealt with by one of their operatives.

Will I be charged?

That depends upon the timeframe of your cancellation. If you cancel within 24 hours of booking, you will be given a full refund for your flight and will only be subject to a cancellation fee. The online cancellation fee (for a cancellation within 24 hours) is £27 versus a fee of £32 for cancellations via the EasyJet call centre. When it comes to saving money on your cancellation, going online is your best bet.

There are circumstances in which you may be eligible for a full refund outside of the 24-hour window, for example when cancelling due to illness or a bereavement in the family. Get in touch with the EasyJet customer service team as soon as possible for full clarification.

What if I’m not happy with the service?

If you run into any bumps along the runway while processing your cancellation, you can use EasyJet’s innovative online chat feature (live from 08:00 -20:00 seven days a week), call them directly on the number listed above, or send an email to

If you’d rather write to EasyJet to express your concerns, you can fill out their online contact form and they’ll aim to respond within 21 days.


In order to process a cancellation, you will need to log in to a personal account on the EasyJet website. Be sure to keep your password strong and private to avoid any security breaches and always remember to close your browser when leaving your computer unattended. You will be required to provide your booking reference when managing flights, so make sure you keep this written down somewhere safe and don’t share any of your booking details or sensitive information with anyone.

Contact EasyJet on 0871 244 9717

Connection call numbers like these cost 13ppm plus your company’s access charge. Contact Numbers UK provides a call forwarding service and are not associated with EasyJet.

Which Are the Best Mobile Phone Companies for Customer Service and Coverage?

The latest generation of phones is causing customers to queue around the block. Tech programs are going into overdrive talking about features, edgeless screens, biometrics and front-facing cameras.

While the tech may be ticking boxes, what about the providers? Mobile phone service providers may offer you the latest handset upgrades and plenty of free texts, but if you have a problem then who answers the phone quickest, who has the best call centre and who gives you that extra special customer service experience? Time to find out.

Somethings really are too good to be true

Rule number one is to avoid tempting adverts. Every carrier is very good at promotion. It’s whether they’re any good at the aftercare and service that really matters. Those fantastic deals carriers offer in slick advertisements may look seriously tempting, but you’ll also notice a sea of small print at the bottom of the screen. That’s just the contractual obligations they’re required to tell you about up front (such as contract length, monthly fees and charges, roaming costs etc), and once you look at your contract you’ll see that it’s the tip of a very big iceberg floating on a sea of get-out clauses.

It’s important to do your homework thoroughly before you pick a carrier, not just with regard to the latest model of phone and how much data allowance you get every month, but to find out about how they look after their customers, whether that hefty allowance is rolled over, or if there’s a more suitable deal for your particular level of usage.


The Market Players

Putting aside the handset issue for the moment (where carriers are pretty much on a level playing field), let’s have a quick look at the major players in the UK market.

1. O2

Probably the largest and best-known of the carriers, they have a good track record when it comes to customer service quality, and put loyalty rewards at the top of their list of customer perks. Inclusive roaming in 47 European destinations also makes them popular with travellers who don’t want to get stung with high roaming charges abroad.

2. Vodafone

The granddaddy of the bunch, Vodafone is still going strong and has excellent coverage in both the UK and Europe. They too have introduced inclusive roaming, and have a good choice of tariffs. Vodafone’s customer service number is good, but it can take a while to get through to a real person on their support lines.

3. EE

Slick, trendy, and with the emphasis on providing superfast 4G speeds up to five times faster than 3G, they’re let down a little bit by their patchy coverage, even in city centres.


4. Plusnet

This popular provider piggybacks off the EE 4G network, so it’s technical specs are good. It’s also keen to emphasise that the company has UK-based customer care centres, and have really put the onus on providing a friendly, trustworthy service.

5. Giffgaff

Cheap, cheerful, and very popular among younger users, this contract-free service was recently voted uSwitch Network of the Year 2017. Its tagline – ‘The mobile network run by you’ – makes it feel friendly, with a real community spirit. Consequently, it has a very good reputation when it comes to their customer services. With no contractual obligations to tie customers to the brand, Giffgaff has to work harder to keep their customers from jumping to other providers.

6. BT Mobile

Mobile contracts are a very small part of the BT operation, despite being the main provider of communication infrastructure across the UK. BT still has a bit of a struggle when it comes to its customer care reputation, but does offer packages that bundle everything from mobile contracts through to TV and broadband into one easy-to-manage contract.

There are plenty of other providers such as Virgin Mobile, Three Mobile, and even Tesco, so the best option is to use a comparison site to get the lowdown on deals, offers, and rates.

Go for the smaller carriers for a personalised service

Picking the most popular carrier isn’t always the right decision, and you’ll need to think about what exactly you want from your provider. If you’re a frequent traveller then Three Mobile’s excellent overseas service would be a good choice. However, Lebara Mobile, a very small company that piggybacks off Vodafone’s network, delivers some of the cheapest international call rates on offer.

Smaller providers also have to work harder to build their customer base, so you’ll usually find that their customer service is far friendlier, more personal, and deliver a better customer experience.

Money-Saving Discounts Virgin Media Customers Need to Know About

Christmas is the most expensive time of year, so why not cut costs where you can? Find out whether you’re eligible for Virgin Media’s special broadband and telephone discounts…

Speedy Internet, Smaller Bills

You’re in for an early Christmas present if you’re a Virgin Broadband customer, because you could make similar savings to their Black Friday internet deals – by signing up to a discounted package by late December 2016. You’ll pay the cheaper price for an entire year, before it rises back to the standard cost.


What’s On Offer Until Late December 2016?

  • Save £108 on Virgin’s SuperFibre 50 mbps package in 2017, now £18 per month
  • Save £108 on Virgin’s VIVID 100 mbps broadband in 2017, now £23 per month
  • Save £108 on Virgin’s 200 mbps service in 2017, now £31 per month

Want to take your online gaming to the next level?

Take advantage of Virgin’s special 200 mbps ‘Gamer’ package before the end of December 2016 – with a 20 mbps upload speed, for £45 per month.


But that’s not all. You’ll also have free access to Virgin’s Wi-Fi hotspots while you’re out and about, including those on London’s tube service. On top of which, you’re treated to free internet security, parental controls and email.

Sound good to you? Call Virgin Media to speak to their customer service team.

But don’t despair, non-Virgin customers, you could challenge your utility bills and haggle your provider down to a lower price – using our guide. If you’re with EE or BT, who are the most complained about broadband providers according to Ofcom, what do you have to lose?

Telephone Line Rental Frozen at £17.99 from January 2017

This December deal, ‘Talk Protected’ is well worth telling your parents about, if you’re not eligible yourself.

From New Year’s Day, Virgin Media are capping telephone line rental at £17.99, indefinitely – for elderly customers over the age of 65 and for those of you with accessibility needs, spanning a range of hearing, sight, speech and mobility impediments.


So, what does your money get you?

  • All evening and weekend calls to UK landlines and mobiles are covered, even calls to 0845, 0870 and directory numbers
  • Your caller display and voicemail comes completely free
  • You’ll also get £5 off other Virgin Phone plans, including Talk More Anytime and Talk More International, saving you money in more ways than one

“For some people their landline is their lifeline, it’s important that those who rely on this service the most are not left behind,” Gregor McNeil, Managing Director of Consumer at Virgin Media explained.

Elderly customers and those with accessibility don’t often benefit from the cheaper bundles which include broadband or TV, so this is a deserved special discount that’s trying to right that wrong.

How to get what’s yours

If you’re already a Virgin customer, you’ll soon be contacted if you’re eligible – although you could register your interest by phoning Virgin Media’s customer service team directly. You should automatically be upgraded in January 2017.

Those of you with disabilities, who aren’t yet Virgin Media customers can join ‘Talk Protected’ on New Year’s Day – again, you could call their customer service team today, to check that you’re eligible.

Black Friday Regrets? Perhaps You Can Return Them…

Were some of your Black Friday bargains too good to be true? You still have consumer rights, even during sales season, so find out whether you can return a few things…

Hold onto your receipts and packaging, if you splurged on Black Friday impulse buys and lived to regret it you’ll need both to get your refund – together with the bank card you paid with, perhaps. UK shoppers spent over £3.3billion on Black Friday weekend in 2015, but returned £180million of it within days, according to Clear Returns. Here’s what to do next, if you want your money back…

Online vs. Offline Black Friday Shopping

Did you know that you have different rights, depending on whether you shopped online or in a bricks-and-mortar store?

You Shopped Online?

You beat the queues on Black Friday and now you have more consumer rights to boot. You have 14 days from the time of delivery to return your Black Friday bargains for a full refund – whether their faulty or you simply changed your mind, according to the Consumer Contracts Regulations. That’s because you didn’t see the product in the flesh before buying it – descriptions and photographs can be deceptive.

You Shopped on the High Street?


Faulty Black Friday Goods:

Yes, even your Black Friday bargains are covered by the 2015 Consumer Rights Act. So if it’s faulty, you’re entitled to a full refund within the first 30 days – if your purchase isn’t as described, of satisfactory quality or fit for purpose, and it doesn’t last a reasonable amount of time.

Giving a Black Friday bargain as a Christmas present? When they open it on the big day, you’ll still be within the 30 day deadline to get a full cash refund if it’s faulty. After 30 days, you won’t get your money back, but you can ask the shop to repair or replace your Black Friday Bargain for up to six months after you’ve bought it. After six months, it’s much harder, but not impossible, to prove that it was faulty when you originally bought it.

Unless you were warned about the faults when you bought it on Black Friday, the retailer has a legal obligation to fix it for you.

Non-Faulty Black Friday Bargains:

Changed your mind on something? High street shops don’t legally have to refund your non-faulty Black Friday bargains, but most will have a ‘goodwill returns’ policy, giving you an exchange, refund or credit note in most cases – so long as you return it with 28 days. But it depends on what you’ve bought, from where.

Look online, on receipts and on signs in-store or phone the retailer’s customer services to find out about their specific ‘return policy’ – you’ll find all the numbers you need in our directory. Their policy is binding, so they have to follow through on the promises they’ve made. And typically, you can only return non-faulty goods for an exchange or refund, not for cash.

Don’t despair, some retailers extend their returns deadlines around Christmas so you may have time to sneak it back later than usual.


Broken Black Friday Digital Content

Guess what, the apps, music, movies, games or ebooks you bought on Black Friday are also covered by the 2015 Consumer Rights Act – whether you download of stream them. If they don’t work, your retailer has one chance to fix the problem, but if that fails, you can demand a refund.

Know Your Limits

Black Friday sale season or not, you probably won’t get your cash back on…

  • DVDs, music and computer software if the seal or packaging is broken
  • Perishable goods like food or flowers
  • Personalised products, made just for you

Black Friday Delivery Problems

Did you specify a date to have your Black Friday bargains delivered? If they’re late, go missing or are stolen from your doorstep, the shop must fix the problem – not the courier or delivery company. If you want to cancel your order for a refund and make a complaint, search our directory of numbers and call the appropriate customer service team.

Reluctant Retailer?

If they refuse to refund, repair or replace your Black Friday goods, then they could be breaching your statutory rights. Tell them you’ll report them to your local Trading Standards department, which may spur them into action.

Otherwise, you may actually have to take your complaint to the Consumer Ombudsman if they keep fobbing you off. Remember, you can also rely on your guarantee or warranty.

Can’t Return Your Unwanted Black Friday Goods?

Lost your receipt? Chance your luck and return your non-faulty items anyway, as you could win yourself an exchange or a credit note. Call the appropriate customer service team.

If you decide to re-sell your faulty Black Friday bargain, give full disclosure and make your buyer aware of all the problems. Alternatively, give your unwanted (but otherwise fine) Black Friday deals as Christmas presents – at least then it won’t go to waste.

4 Times Ikea Surprised the World This Summer

Europe’s favourite flat-pack furniture store, Ikea has had an adventurous summer, how does yours compare?

From teaching foodies to whip up Scandinavian delicacies with top chefs in a London pop-up restaurant and exhibiting their 70 year history in a dedicated museum in Älmhult, Sweden, to refusing to collaborate with Kanye West – Ikea’s summer has been anything but ordinary for a furniture store….

1. Ikea Launched their New Catalogue


Ikea’s annual catalogue lands every August, but what’s so surprising about the 2017 edition released last month, is how hard it tries to convince you that having a small home is trendy – critics have even (unfairly) called it a dystopian view of the future.

From wall holders for your chairs and sofa-beds that you, not your guests, should use every night, to a standing mini-kitchen for homes too cosy to have a fitted kitchen. The new catalogue is packed with well-designed, functional and affordable furniture as ever, ideal if you’re also obsessed with space-saving.

2. Ikea Opened a Pop-Up Restaurant in London


It’s called The Dining Club and from 10th September to 25th September 2016, you and up to 19 mates can reserve your space and seek it out in Shoreditch – where you’ll celebrate the joy of cooking and learn traditional Swedish recipes under the watchful eye of head chef Fred Bolin, without spending a single penny. It’s free.

And it’s not about Ikea’s famous meatballs either, think salmon tartar with beetroot, capers, cucumber, chives and crème or pan-fried pollock, with Swedish roly poly for afters. You’ll have your very own sous chef and maître de, with all of your ingredients (and booze to wash dishes down with) provided for you.

Listen to special talks on everything from creative cooking for kids and reducing food waste, delicious Scandi food to the future of food, at Ikea’s temporary pop-up restaurant.

N&C Showrooms, 3-10 Shoreditch High Street, London, E1 6PG.

3. Ikea created a Swedish Ikea Museum


The world’s first Ikea store in Älmhult, Sweden recently transformed into the first ever Ikea museum, with four floors of exhibitions, from fully furnished rooms, old catalogues, Klippan Sofas, Billy Bookcases and founder Ingvar Kampra’s modest office. There’s even a fully fitted Ikea bedroom above your head on the ceiling.

How many shops cram over 70 years of their history, customer stories and products in a public museum? It’s bizarre. And while you can peruse 20,000 items, spanning the decades, you can’t take them home with you, which is bound to feel weird – since the museum looks a lot like a classic Ikea megastore.

4. Ikea Rejected Kanye West


From March to August 2016, Kanye West kept badgering Ikea for a collaboration project through Twitter, even telling BBC Radio 1 ‘I’d love to work with Ikea – make furniture or interior design or architecture’. While tweeting random sketches of beds, he made it pretty clear that he wanted to create a minimalist apartment inside of a college dorm for his fans.

Surprisingly, Ikea turned him down last month – sending a diagram of a ‘Yeezy’ bed and nothing more. It’s a dig at the huge bed in his viral ‘Famous’ music video, and unfortunately, it seems they’ll never actually make one.  

To speak to someone in Ikea’s customer service team, call this direct number.

Cover image copyright IKEA. Kanye West image copyright IKEA Australia. All images copyright IKEA press office.

Is Your Area Set to Have an Internet Upgrade?

As part of their ‘Supercharging Local Communities’ initiative, Virgin Media unveiled the next thirty communities to benefit from their ultrafast fibre broadband by spring 2017. You may be one of the lucky ones…

Over 5,000 votes were cast between 29 February and 30 June via Cable My Street as communities fought to bring Virgin’s ultra-fast broadband to their area. Residents in the top thirty towns and villages will get Virgin’s Vivid 200 broadband by next year, which is two and a half times faster than available speeds from BT, TalkTalk and Sky – perfect for streaming music and movies. Local businesses are set to receive 300Mbps, almost four times faster than Virgin’s main competitors.

Paul Buttery, Chief Operating Officer at Virgin Media, said: “We have been overwhelmed by the response from the local communities and as a result we have decided to speed up our network expansion plans, to connect the next 30 villages by spring 2017. But we won’t stop there – we urge more people to come forward and tell us where we should expand to next.”

By bringing fibre broadband to the parishes and smaller communities up and down the country, Virgin Media show that ultrafast broadband and TV isn’t just for the big cities. So go ahead and take a look to see whether your home is one of the thirty lucky thirty places set to benefit from the scheme…


  1. Windlesham (Surrey)
  2. Sutton Courtenay (Oxfordshire)
  3. Balsall Common (West Midlands)
  4. Old Basing (Hampshire)
  5. Oakley (Hampshire)
  6. Farnham Common (Buckinghamshire)
  7. Wargrave (Berkshire)
  8. Lickey, Catshill, Marlbrook & Barnt Green (Worcestershire)
  9. Cullingworth (West Yorkshire)
  10. Shrivenham (Oxfordshire)
  11. Baddesley Ensor (Warwickshire)
  12. Harden (West Yorkshire)
  13. Broughton Astley (Leicestershire)
  14. Grimethorpe (South Yorkshire)
  15. Wigginton & Haxby (North Yorkshire)
  16. Copmanthorpe (North Yorkshire)
  17. Grassmoor (Derbyshire)
  18. Pontyclun (Rhondda)
  19. Darfield (South Yorkshire)
  20. Talke & Talke Pits (Staffordshire)
  21. Cudworth (South Yorkshire)
  22. Duffield (Derbyshire)
  23. Shafton (South Yorkshire)
  24. Denham (Buckinghamshire)
  25. Llanharry (Rhondda)
  26. Marcham (Oxfordshire)
  27. North Leigh (Oxfordshire)
  28. Repton (Derbyshire)
  29. North Cornelly (Bridgend)
  30. Watchfield (Oxfordshire)

How to improve your broadband speed

Not living in one of those places? Don’t fret if you forgot to vote for your street as there are things you can do to improve your internet speed without switching internet provider…

1. Move your router away from electrical devices

Everything from computer speakers, fairy lights and TVs to AC power cords interfere with broadband routers.

2. Put it in a different part of your home

Keep your router in a central place, on a table or shelf rather than the floor. Walls and furniture interfere with Wi-Fi radio frequencies.

3. Restart it

The old switch it off and on again trick may improve your Wi-Fi speed, since the router should select a less busy radio frequency.

4. Use an Ethernet cable to connect directly to your router

This will give you the fastest and most reliable internet connection.

Vodafone, EE & BT Customers Receive the Worst Service

EE and BT are the most complained about broadband providers according to telecoms regulator Ofcom, so you’re far from alone if you’ve had a hard time dealing with them.

Between January and March 2016, 34 of every 100,000 EE broadband customers and 31 of every 100,000 BT broadband customers complained about the service they’d received. Compared to just 6 of every 100,000 Sky customers, that’s a stark difference in the quality of service, which may just affect who you chose to go with in the future.

The statistics may not sound too bad, but remember that EE and BT merged in a landmark £12.5bn deal in January this year – making them Britain’s largest landline and broadband provider with over 10 million customers. And that these complaints were made within three months alone.

Everything from poor customer service and unresolved complaints handling, to issues with billing and being overcharged has outraged their customers. And since this specific survey, a BT broadband outage left thousands struggling for internet access in July – from London and the South East, to Manchester, Liverpool, Leicester and Sheffield. In spite of which, millions of BT customers are facing a price hike for the second time this year.

Ofcom publish data like this every three months as an incentive for companies to improve their performance. But they also clamp down on providers who don’t meet their standards, by issuing a total of £1.25 million in fines in the last two years.

An Ofcom spokeswoman said: “We’re committed to providing consumers with valuable information to help them choose a provider that best suits their needs.”


It’s quite likely that customer satisfaction statistics like these will play a part in who you chose to give your hard earned cash to.

But Ofcom don’t only expose underperforming broadband companies. In fact, BT has also held onto its crown as the most complained about pay-TV provider for the second year running, while Vodafone was far and away the most complained about mobile phone service provider – with 29 complaints made per 100,000 Vodaphone customers. Although that’s an improvement, down from 34 the previous quarter, Vodaphone received more complaints in these three months than their six rivals combined.

The vast majority of grievances stem from their new billing system which has overcharged hordes of customers, it’s well worth checking your bill. Yet Vodaphone is still under investigation for mishandling complaints and for failing to tell customers that they can go to an ombudsman for further help if they’re unsatisfied.

However, the mobile giant seems desperate to rectify its mistakes –  spending £15 million on improvements, from launching a new call centre in Glasgow to hiring a further 600 new customer service advisors and funding an extra 72,000 hours of customer service training for its staff. Hopefully you’ll soon reap the benefits when you call to speak with them.

At the other extreme, Tesco Mobile have received the least complaints for the last eight years – with just one customer taking issue in every 100,000.

If anything, Ofcom’s results offer food for thought when hand-picking your broadband or mobile phone provider. You can read the full report here.

Are Personalised Tickets Worth It?

Not according to our independent survey of over 500 ticket buyers, nearly three quarters of whom reject personalised tickets in favour of generic ones.

In the UK, we are regular ticket buyers with more than half of us buying tickets once every six months.

Our survey revealed that music tickets were the most popular type of ticket bought online. However, personalised tickets are also common for comedy gigs, theatre performances and sporting events.

We found that people are incredibly sceptical about having their name and photograph on their event tickets. Only just over a quarter of people said they’ve ever had a personalised ticket before.

The aim of personalised tickets is to stop ticket touts and bots bulk buying tickets and selling them on for a much higher price.

This May, Radiohead tickets sold for up to 100 times their face value, while seats for Adele’s tour were scandalously advertised for £25,000 on secondary selling websites. And these scare stories are far from uncommon. Beyond the music industry, it affects the arts such as theatre performances and sporting events too. No one, neither the fans waiting for last minute tickets nor the acts themselves, wins – only the pesky touts.

Over 80% of the people we surveyed haven’t ever bought tickets from another person or ticket tout. Most tickets were bought online with 86.97% of people saying they bought tickets from Ticketmaster.

In a bid to clamp down on them, amendments were made to the Consumer Rights Act of 2015, insisting you provide your seat number, the face value cost and other details when trying to resell your tickets.


Personalised tickets make it near impossible for anyone to resell tickets at an eye-watering cost and therefore pointless for touts to harvest tickets in their thousands using ‘bots’.

Glastonbury tickets have been personalised with photographs and names for years. To enter the festival, you must show ID which matches details on the ticket, you can’t give it to anyone else, because they’ll simply never make it through the gates.

Despite the obvious advantages of personalised tickets, our survey brought up several recurring reasons why event-goers aren’t so keen on personalised tickets. Aside from worrying that their identity will fall into the wrong hands if they lose their ticket, fans are annoyed that, like the touts, they can’t resell their tickets for genuine reasons.

“If you can’t make the show/gig and you sell the ticket on or gift it to someone then it will have someone else’s details on” – Tasha

“Great as a keepsake, but in my opinion they are not worth the extra money and they are harder to get rid of if you can’t make the event. If it was at no extra cost, I would prefer it as I would probably keep it, however, if I had to pay extra I probably wouldn’t bother – tickets are expensive enough anyway!” – Lanta

“If you can’t genuinely go for a valid reason and you lose money, but I think this is a minority and I agree with personalised tickets as it really makes me cross when people buy lots and sell them for ridiculous amounts.” – Lucy

Ultimately, fans who suddenly can’t make it for legitimate reasons can lose out if they have a personalised ticket – 29% of the people we surveyed say they’ve had to change their plans last minute. Aside from the financial repercussions if you can’t go, you spend longer queuing outside while everyone’s ID is checked.

And it’s not just festivals where personalised tickets are already in action. Adele fans faced a strict ticket screening process to get into her gig – name changes on tickets were forbidden, guests had to enter the same time as the lead ticket buyer, and they had to present photo ID which matched the information on the ticket.

The saving grace in this instance, however, was that these personalised tickets could be sold for face value or less through a vetted ticket exchange platform – Twickets, which bypasses ticket touts without punishing the fans too. Should more events follow suit in future and allow fans to do this?

While 38% of the people we surveyed thought that personalised tickets were a good idea, 73% of people would rather have a generic ticket when given the choice.

We’re sure more acts will move towards personalised tickets in the future and hopefully issues such as selling your personalised ticket if you can’t make an event will become easier.

For now, it’s best to steer clear of ticket touts and to sign up to pre-sales for the acts, festivals or events that you’re especially keen to attend – to ensure you’re the first to know when tickets go on sale, and maximise your chances of bagging some.

When Your Courier Doesn’t Deliver, Read This…

One of the joys of shopping online, aside from avoiding the high street crowds, is having your goods delivered straight to your door at a time to suit you. When that doesn’t happen, for whatever reason, it’s very frustrating indeed.

A Which? investigation found that sixty per cent of shoppers experience a problem with their online delivery. From boxes chucked into bushes and left out in the rain, to fragile goods disintegrating in transit, if they arrive at all – there are some horror stories about British courier services. With a ‘bad’ rating from 30% of customers, Hermes is the UK’s second worst parcel delivery firm. Whether you use them, or TNT, for example, remember this when things go south…

Know Who to Blame – Don’t Let Retail Customer Services Deflect Towards the Delivery Driver

If you ordered a parcel from a high street shop, who sent it via Hermes – contractually, the delivery company can’t discuss where your parcel is. As frustrating as it is, they’ll only chat with their customer, the retailer, directly. So badger the shop to make your case for you.

Under the Sale of Goods Act, your purchases must be delivered within a ‘reasonable time’, depending on the type of goods and the original delivery estimate. Once this time passes, if it arrives late or not at all, you can cancel your order under the Distance Selling Regulations, and receive a full refund.

Technically, the blame lies solely with the company you shopped with, who chose the delivery company on your behalf.

You agreed to the shop’s terms and conditions when you made your purchase, not the delivery company’s. So it was the retailer who breached their contract, by failing to deliver your goods on time. They’re responsible for putting things right.

Not So Next Day Delivery

Paid extra for premium or next day delivery to hurry things along? If it doesn’t arrive when you specified, you’re entitled to a full refund, including the money you paid for speedy delivery. Don’t settle for their ‘better late than never’ approach.

Under section 75 of Consumer Credit Act 1974, the credit card company that you paid with are liable too.

Send It Back

When deliveries don’t turn up, or arrive damaged, you can demand a refund from the seller. If you make a purchase from a physical shop and change your mind, you can return your purchase within 30 days. Online shopping has the same protection. Some retailers may even extend their returns policies over Christmas and into January, but the 30 day rule typically applies.

The Consumer Rights Act 2015, allows you to cancel or return your order for a refund ‘without undue delay’. But read the small print. Unless the shop’s terms and conditions state that you have to pay for returns, don’t have to fork out for it. When deliveries don’t turn up, or arrive damaged, you can demand a refund from the seller.

Broken, Damaged, Or Faulty?

You’re covered by the Distance Selling Regulations which give you the right to cancel and return goods that aren’t fit for purpose, even if they’re damaged in transit. It’s the retailer’s responsibility to get them to you in one piece. Write a letter of complaint to whomever sold you the goods, explaining the situation, and giving them 21 days to send a refund. If they don’t comply, the small claims court may be your next port of call.

Still no joy? Call Hermes and TNT direct.

What You Need to Know for a Day at the Races

The bookies are finalising their odds, the champagne’s on ice, and the horses are chomping at the bit to run like the wind. The British horseracing season is well under way.

From the Qatar Goodwood Festival to Ebor Meeting, Newmarket July Festival and Sprint Cup. Supposedly everyone who’s anyone will be there. Horseracing’s Britain’s second biggest spectator sport, with over six million cheering from the side-lines last year.

Given the thundering hooves and your chance to win big on a flutter, it’s easy to get swept away with the glamour of the spectacle.

Dress to Impress


When eyes aren’t on the course, they’ll be admiring everyone’s outfit. Try not to overthink it. Your specific dress code depends on the horserace and the enclosure you have a ticket for. Some are more relaxed than others. But as a general rule jeans, miniskirts or anything sheer isn’t welcome. This is a special occasion after all.

King Edward VII described Glorious Goodwood as a “garden party with a race tacked on”, so that’s what you’re aiming for. Think informal elegance. A friend’s summer wedding – but where you can wear a white lace dress without upstaging the bride. Floral frocks with nude heels are a horserace staple. But whatever your style, long and short-sleeved dresses or skirts should fall as close to your knees as possible.

Low-ish or wedge type heels and sandals trump sky high stilettos when you’re standing around all afternoon.


You gents need to smarten up in a suit and tie, complete with a waistcoat in the high-end enclosures. Leave your cravats, collarless shirts, trainers and jeans at home for another day. Try something other than your 9-5 office get up.

Play it safe with a classic linen suit. Swap your plain fabrics for patterned. Or mix and match your jacket and trousers, into complementary combinations. Preppy looks are the bread and butter of the horseracing world. We’re talking dark blue or navy trousers worn with a grey jacket and a light blue shirt, or light beige trousers with a navy jacket and classic white shirt. Don’t forget that tie.

With Dubai holidays, among other prizes, up for grabs for the ‘best dressed’ winners at some races, it pays to make the extra effort! Dressing up is part of the excitement. Match your shoes with your belt, show a little shirt cuff, and get your suit inexpensively tailored. If your jacket has two buttons, fasten the top. Or the middle of three buttons.

Top it off with a Hat


You can go to town here, and really have fun with some outlandish headgear! Very, John Lewis and Next have a great selection! Bright coloured accessories will lift an otherwise neutral outfit.

Horserace venues are a sticklers for detail. When you’re in the Grandstand, they often ask that you wear your hat at all times. While private boxes give you the luxury of taking it off when you fancy. Traditionally, men’s Panama or top hats sit low over the brow on a slight tilt. While ladies’ wide brimmed hats or fascinators should go down to the right, up to the left.

Place Your Bets


Don’t waste your ‘Beginner’s Luck’ backing a slow horse! A ‘Swinger Bet’ is a good choice for a newbie. Have a little flutter on the two horses that you reckon will place in the first three. Or try a ‘Place Pot’, which allows you to pick a horse to place in the first six races – it’ll keep you on the edge of your seat all day.