Formed in 1990, Scottish Power is an energy company supplying parts of England and Wales with gas and electricity, in addition to being the main supplier for southern and central Scotland. It was founded in advance of the privatisation of the Scottish electricity industry in 1991. Today, the company is among the ‘Big Six’ power companies in the UK, supplying over 5million homes and businesses. Although formed from a merger with the South of Scotland Electricity Board, Scottish Power is currently owned by Iberdrola, a Spanish energy company and one of the largest utility corporations in the world.
Since its founding, Scottish Power has achieved a number of awards including the Best Large Private Sector Employer 2016 and the Flexible and Agile Working Award 2016. The company has recently signed the Armed Forces Covenant, showing its commitment and support to the Armed Forces.
However, in addition to receiving awards, the company has formed some of its own, which it issues to chosen charities across the UK. These charities are selected for several reasons, including registered charitable organisations that have contributed outstanding work to a variety of causes, such as:
- The advancement of education
- The advancement of environmental protection
- The advancement of the arts, heritage, culture or science
- The prevention or relief of poverty and the relief of those in need by reason of disability or another disadvantage
- The advancement of citizenship and community development
Recent shortlist candidates have included The Outward Bound Trust, Perth Autism Support, and Theatr Clwyd.
What they offer – Services
Scottish Power is one of the largest energy providers to both domestic and commercial premises in the UK. One of its most attractive features is the ability for customers to move between tariffs without having to pay any exit fees. The website features an online ‘tariff selector’, which allows users to compare the company’s available price plans and choose a new one without incurring penalties or fines.
In addition, Scottish Power provides its customers with a ‘Direct Debit Manager’. This online service gives customers the power to manage their direct debits and choose how much they pay each month. This online tool also allows users to see how and where they are using their energy and alter their payments to keep in line with their household spending. Using the Scottish Power app, customers can manage their accounts from their mobile phones, removing the need for a laptop or computer.
As part of its commitment to clean and renewable energy sources, Scottish Power joined the Feed-in Tariff (FIT) in 2010. FIT was designed to encourage the uptake of renewable energy technologies such as solar panels and wind-powered turbines. Those eligible for FIT can expect payments for energy created from these sources which is surplus to their requirements and is exported back to the National Grid.
Smart meters are a way of helping both the environment and the bill-payer. Scottish Power offers its customers smart meters, so they can see exactly what they’re using and converts it into monetary data. Using a smart meter means there’s no reason for estimated bills, as the information is presented clearly and accurately. With the ability to see what they’re using, customers can better manage their energy usage, resulting in an average saving of approximately 2% each year, and lessening the impact on the environment.
Where are they?
Scottish Power has its headquarters in Glasgow. It offers its customers a customer service contact number (0871 244 4875), which is open from 8am to 10pm on weekdays and between 8.30pm and 6pm on Saturdays. During June of 2018, the customer service team successfully answered 461,835 telephone calls, with 71% of those resolved without the need for further contact. Scottish Power can also be emailed, with a typical response time of less than 48 hours.
Should you feel the need to levy a complaint, the first thing to do is contact the company, either by telephone or email. Once the complaint has been defined, customers will be issued with a unique reference number. If your issue cannot be resolved at this stage, it will be handed to a dedicated member of the Customer Care Team. If they are unable to provide a satisfactory solution within two weeks, customers will be kept informed of progress until the matter is resolved. However, in the event that the problem hasn’t been fixed within eight weeks, customers can ask for an internal review and work with Scottish Power to make things right, or contact the Ombudsman Services and ask them to independently assess the case. If you wish to make a complaint, we suggest you call the Scottish Power contact number on 0871 244 4875.
As with any online account, you will be volunteering important personal information. To ensure your security, choose a password that comprises of random letters and numbers and, where requested, enable two-step authentication.