The great goliath online retailer Amazon is a one-stop shop for many Christmas shoppers. They stock a huge range of products ideal for presents, from kids clothing to books, to music and electrical items. It seems you can just about get anything with their expansive selection of products and with the reliable and guaranteed pre-Christmas delivery times available, they’re an incredibly convenient and dependable choice.
However, if you are shopping online with Amazon for all or some of your Christmas gifts it’s always worth knowing where you stand when it comes to cancelling orders or returning items. That way you won’t be disappointed if you need to return a gift or have a change of heart on a quirky present idea!
Online Returns Policy
Buying your gifts online automatically gives you extra consumer rights with a statutory cancellation right, thanks to the Consumer Protection (Distance Selling) regulations 2013, which means that by law you can cancel an order at any time from when it’s placed and up to 14 days after the items have been received. However, with Amazon, they also have a voluntary returns policy, which extends the return period for most Amazon items to 30 days after they’ve been received, giving you more time to decide if you want it or not.
A Christmas Bonus
The other great news about shopping with Amazon for your Christmas presents is that they’ve extended their generous voluntary returns policy even further for Christmas purchases. All purchases made from 1st November up to midnight on 31st December 2015, will be subject to an extended returning period of midnight on 31st January 2016. So regardless of if you’re being organised and buying gifts early or taking advantage of the post-Christmas sales, you will have plenty of time to return any Christmas gifts.
If you are returning an item, with most Amazon orders you can easily create a returns label for posting your item back via your Amazon account, so it’s a relatively straightforward process from start to finish.
Christmas Returns Exceptions
The same rules apply for Christmas gift returns as they do with regular purchases, so there are certain circumstances where Amazon will not accept returned goods, so bear this in mind before purchasing or attempting to return.
CD’s, DVDs and computer software will only be accepted as a returned good if the seal isn’t broken, so before your kids get over excited and rip open the DVD boxes, make sure it’s a film they definitely want to watch. In addition any digital services or software that isn’t supplied in a physical format by Amazon is also non-returnable.
Also, personalised gifts are generally non-returnable, so if you’re planning on buying a novelty gift for someone, make sure it’s something they’ll cherish forever, as you’re not likely to get your money back.
In addition, if you’re buying items such as mobile phones with contracts or items fulfilled from Sellers on Amazon Marketplace, the returns policies may differ, so you’ll have to check the individual Sellers return policy before purchasing or in the event of sending an item back.
Overall, for buying your Christmas presents online, Amazon offers a very attractive range of products and a generous returns policy, so you can get organised and put your mind at ease that cancelling an order or sending an item back shouldn’t be too much of a hassle.