In 2018 the majority of mobile phone users in the UK have a monthly contract. Often seen as the most effective way to keep connected, contracts allow customers access to the latest technology while paying for their handset and services in manageable monthly instalments. Orange offers a range of tailor-made contracts to suit any individual style. Perhaps you’re a social media junkie that burns through data like it’s going out of fashion? Perhaps you enjoy nothing more than in-depth conversations with loved ones and fly through your minutes in no time? However you use your orange device, there’s a payment plan for you.
Who are Orange?
Having been branded under EE alongside T-Mobile since 2010, Orange is a world-renowned British mobile network operator that offers customers super fast 4 GEE and 3G networks. The 3G network available to all orange service users, covers 98% of the population, ensuring that you’ll be staying connected whether striking out in the city or exploring the countryside. EE is widely recognised as the UK’s most popular mobile network operator and also offers fibre optic broadband.
What are my options with Orange?
Orange offers a range of phone/internet deals, so whether you’re looking for a new monthly mobile contract or super fast broadband, they’ve got you covered. You can browse through EE’s website or pop into a local store (they have a very strong physical presence on most high streets) to explore monthly mobile deals and data packages.
If you’re looking for the latest mobile but need to stick to a budget, there are a range of payment plans that will grant you access to the latest technology whilst breaking down fees into bitesize monthly chunks. You can also opt for an Orange sim only option, where you make a one-off purchase on a handset and then pay monthly instalments on data/minutes/texts at a reduced rate.
There is a range of broadband bolt-on deals available to Orange monthly customers, so be sure to take a look at their extensive price list.
Where are they based?
UK-Based and FCA authorised, EE has head offices in Hatfield, Hertfordshire.
You can write to them directly at:
EE Customer Services,
6 Camberwell Way,
Tyne and Wear,
If you would like to speak to someone in person, you can call their customer service telephone number on 0871 244 7261. The help desk is available 08:00 – 22:00 Monday to Friday and 08:00 – 18:00 at the weekends. This is a seven-day-a-week service, although callers should expect slightly longer waiting times when ringing at peak hours.
There are plenty of online options when looking to get in touch, simply fill out the online form relevant to your query, or pop a question into Orange’s innovative live chat feature.
What if something goes wrong?
If you’ve ever been stuck without a phone or found yourself unable to use it, you will no doubt know just how rapidly life becomes difficult… really difficult. Not being able to call, email, or take pictures of a particularly successful baking attempt for social media, is a fate nobody should have to endure! Luckily, Orange offers a swift service when it comes to reporting lost or damaged mobiles.
You can call their help desk, speak to them directly online via live chat, or pop into your nearest EE store in person. Complaints can be made online, via email, in person or via post, but be sure to keep a record of all correspondences during your dispute to minimise wasted time and unnecessary stress. If you wish to call Orange, get in touch with their customer service telephone number (0871 244 7261)
When dealing with your Orange account online, you will be asked to log in with a mobile number/username and password. Be sure to keep these hidden and set your device to ask you for login details rather than automatically remembering them, to minimise any chance of security breaches. When using a laptop, never leave your browser unattended you’re your details entered.