On the Beach is one of the UK’s leading online retailers of short and medium-haul holidays to Europe. The company started life as a small start-up, run from a terraced house in a small town in Cheshire. Within 11 years, it was listed on the London Stock Exchange, marking its expansion and the ambition of its CEOs. During that time, it scooped several awards, including the Feefo Trusted Service Award and the Sun Travel Awards 2016. Today, it deals with around 1.5million customers each year.
On the Beach is an independent company, and has no affiliations with hotels or airlines. This means they can offer their customers access to a full range of flights and hotels, which are bookable through online platforms via desktop computers, mobile phones, and tablets. Those without the necessary technology can do it the old-fashioned way and book their break with a telephone call. Having entered the Swedish and Norwegian markets three years ago, On the Beach intends to internationalise itself further and make further headway into Scandinavia, opening online facilities for Danish holidaymakers.
What they offer – Services
It’s UK Law that your holiday must be covered by a financial protection scheme. On the Beach uses the Air Travel Organiser’s Licence (ATOL). ATOL was formed in 1973, after several leading travel agents left customers stranded abroad after encountering business problems. For further protection, On The Beach has been using a trust account in which to hold customers’ payments. This money cannot be accessed by On the Beach until the day of travel. For holidaymakers, this means that, should one of the company’s suppliers, or On the Beach itself, fall into financial problems, customers won’t forfeit monies they’ve paid for overseas travel or hotel bookings and won’t be left stranded after the return date of their break.
As one of the primary online purveyors of European holidays, payments can be made through On the Beach’s website. The ‘My Booking’ page allows customers to check the overall cost of their break, see what payments have been made and see when the full balance must be paid by. This section also features a ‘Make a Payment’ button, through which customers can pay the balance, either in stated increments or in full.
The website recommends that, on the day of travel, customers take their full booking conformation email with them, should they need to reference information during the duration of their stay. Travellers are also advised to print off a hard copy of the boarding passes for online check-in of both outbound and inbound flights. If you are confused by this, or have encountered a problem, we suggest you call On The Beach’s contact number 0871 244 9710.
Before you click the ‘Confirm’ button to book your holiday, it’s worth checking On the Beach’s cancellation policy, which is available through the ‘Manage My Booking’ section of the website. In the event that you do need to cancel your holiday, the company requires that the lead, named passenger informs them in writing. Until that request is received, the cancellation will not take effect. In addition, there’s the possibility of incurring fees, from both the supplier and On the Beach. In essence, you risk losing your deposit whether you cancel more or less than 28 days from the departure date.
However, the big difference between the two is the fees levied by On the Beach. Should you cancel more than 28 days before the departure date, you will incur service cancellation fees charged at £30 per person. If the cancellation is made less than 28 days before the day of travel, this fee becomes £150 per booking. In addition, cancellations made within this time render all flight bookings non-refundable and can result in the loss of all flight monies paid. If more information is needed on this subject, please call On The Beach’s contact number 0871 244 9710.
Where are they?
Since the days of working from a small room in Macclesfield, On the Beach is now established in Cheadle. Their Customer Services can be contacted via the website or app. For those who need to speak to an advisor, the company’s Customer Services phone number is shown at the top of the screen of search result pages. For emergencies abroad, On the Beach has a dedicated in-resort support team, which can be accessed at any time of day or night, seven days a week. The contact number for this service is 0871 244 9710.
On the Beach acts as a broker between holidaymakers and holiday suppliers. As such, any holiday booked through them is a legal contract between the two. Should you want to make a complaint, you will need to call the holiday suppliers contact number, who have the ability to deal with it as they see fit. To ensure you avoid any financial potholes, it’s worth checking out the supplier’s booking conditions, before you commit to your holiday.
Whenever you book a break, you’ll be required to enter a lot of important and personal information. To give yourself the best online protection, it’s worth creating a strong password. This should consist of random letters and numbers but be sure that you can remember it!
Find out more about On the Beach at www.onthebeach.co.uk