With so much competition, it’s hard to choose a provider for your mobile devices. But Ofcom has ranked O2 the number 1 network for customer service satisfaction for the 7th time in a row. If you’re wondering how to contact O2 customer services, call 0871 423 0158.
The History of O2
Originally Cellnet, O2 was incorporated in 1985. It was a joint venture between the BT Group and Securicor. The BT Group acquired Securicor’s minority share in 1999 and the company rebranded as BT Cellnet.
Together with BT Group’s mobile telecommunications businesses in other parts of Europe, in 2000 BT Cellnet launched the world’s first commercial GPRS – BT Cellnet. This was later spun off from the BT Group in 2002 to form a new holding company, mmO2 Plc.
They introduced the new “O2” brand for the businesses, later becoming O2 Plc. In 2002, O2 was purchased by the Spanish telecommunications company, Telefónica. The terms of the acquisition required Telefónica to retain the O2 brand.
A multi-award winning company, O2 has more than 23 million customers and over 450 retail stores in the UK. They runs 2G, 3G and 4G UK networks, operate O2 Wi-Fi, and own half of Tesco Mobile. They sponsor the O2 Academy venues and the England rugby Team.
O2 is the commercial brand of Telefónica UK, part of the Telefónica Group, a Spanish broadband and telecommunications provider with operations in 19 countries across Europe, Asia, North and South America.The Group’s philosophy is to empower people through technology and connectivity and this is achieved through choice, confidence, and protection in a world of possibility. O2 UK delivers this through ‘My O2’ (on the website and as an app) and ‘O2 Guru’, an online service designed to help customers to get the most from their service.
It helps with set up, features and service details. Because O2 wants its customers to be able to get in touch as easily as possible, they have a range of ways of doing this. It might be easiest to call Customer Services on 0871 423 0158 but you can also use their award-winning website to access Live Chat and follow them on social media.
Perhaps best known for their ‘phones and ‘phone contracts, O2 offer all the must-have models for sale as part of their mobile contracts. Upgrades after only 12 months are available on even the most popular models, and you can get advice on which model and contract are best for you by calling in to one of O2’s stores or calling O2 Customer Services on 0871 423 0158. You can buy or collect in-store or get next-day delivery on online orders for maximum convenience.
O2’s product lines consist of phones, tablets, and sim cards, as well as smart watches, fitness trackers and a range of accessories such as headphones, speakers, chargers, and in-car kits.
In addition, O2 has a range of apps to maximise the benefits of their products and services. O2 Drive, for example, gives tips on driving – it can find competitively priced insurance and has a garage assistant service for MOTs or emergencies.And with O2 Learn, you can make, edit and upload short videos on your phone. It’s designed to help users to make and share video lessons – this free app is well worth a look.
There is so much more to this award-winning provider than meets the eye. Turn to O2 Customer Service number 0871 423 0158 for assistance with any one of their products and services.