Who are National Rail?
National Rail is the trading name that has been licenced for use by the Rail Delivery Group. They are an unincorporated association with a membership that consists of the passenger train operating companies of England, Wales and Scotland. It’s important to not confuse National Rail with Network Rail. National Rail is utilised to provide some assistance for passengers in ticketing and promote passenger railways services. Network Rail, on the other hand, manage the railway network, tracks, stations and signals.
Are you facing problems booking your tickets?
If so, then you have come to the right place. National Rail can be contacted on 0871 244 9742, here you can purchase your ticket for any specific journey. You can also use this number to plan your railway journey and find out about any changes that will be needed. You are also able to access the latest fares information for your station and find out about any changes in fares.
Have a complaint to make?
If you are needing to make a complaint regarding National Rail, you can use the 0871 244 9742 number to make your complaint. This can be about anything from incorrect timetable information, dissatisfaction about a member of staff or problems you have faced during your journey. You can also call this helpline if you are awaiting tickets in the post, to either cancel them or organise delivery from the station.
How else can I contact National Rail?
National Rail also offers a number of other different routes for contacting them rather than calling. You can get in touch via email using firstname.lastname@example.org, this is where you can get timetable information and enquire about the prices and purchasing of tickets. They can also be found across a multitude of social media platforms, simply search National Rail and you can message them through there.
You can also contact National Rail by post if you’d prefer. You can use the following address: Customer Relations Team, National Rail, Suite 410, 1 Northumberland Avenue, Trafalgar Square, London, WC2N, 5BW.