Marks and Spencer, commonly known as M&S, is one of the main multinational retailers in the UK that specialises in selling luxury food products, home products and clothing. Despite this, the company also offers energy, banking and saving services as well as travel services and insurance products.
How do I contact Marks and Spencer customer services?
All you need to do is call 0843 903 1856 if you have any queries concerning one of their products and services.
The M&S customer service team is available every day of the week, with standard opening hours being from 8.00 am to 11.00 pm. The friendly and professional customer advisors are happy to answer any queries you may have, whether they concern clothing, homeware, wine, flowers, furniture, and food to order, corporate ordering, energy, banking or any other products/services available. A large proportion of people ring the M&S customer service number on 0843 903 1856 for queries about deliveries and orders.
The History of Marks and Spencer
M&S first came onto the scene in 1884, when Thomas Spencer and Michael Marks founded it in Leeds. However, the company was very different then to how we know it today – starting as a Penny Bazaar in Virgate Market. M&S really started to make its mark in the 20th century, and its appeal largely came from the fact that it had a policy of only selling British-made products. This policy lasted until around the 1990s. The company also revolutionised the industry with their refund policy. They would give a full cash refund for returned unwanted items, irrespective of when they were purchased, so long as a receipt was presented. This was unheard of at the time.
Marks and Spencer Today
Today, M&S turns over approximately £10,310 million per annum, and their clothing division has a market share of 11 per cent in the UK. The company has branched into the international market, with stores located everywhere from China to Canada. M&S’s most popular ranges are arguably their clothing, homeware and food products, with sales of the latter increasing by 1.7 per cent in recent years.
One of the main benefits of purchasing from Marks and Spencer is the fact that the company supports various environmentally friendly sourcing and production methods, including environmentally friendly textile dyes, sustainable fishing and Fair-trade products, with all tea and coffee sold in M&S being Fair-trade. You can easily order any of their products online or by calling the M&S contact number on 0843 903 1856.
The customer support team pride themselves on offering a helpful and friendly service, and there are various methods of getting in touch, including telephone, email, and posting a letter. They also have a comprehensive ‘Frequently Asked Questions’ section on their website.
If you do call the M&S phone number customer services on 0843 903 1856, the team will be more than happy to answer any type of questions you have, including enquiries about missing deliveries, invalid promotion codes, in-store collection, problems with online account access, refunds, issues with the M&S website, credit card loyalty vouchers, office food delivery, and much, much more.
No matter what type of query you have, contact the customer services team at Marks and Spencer by using the contact number provided on this website. You will be connected to the department you require, and your query will be dealt with in a polite and efficient manner.