IKEA Returns Policy

IKEA has officially reopened and the Brits across the country queued to visit their favourite home store. Their furniture is often flat packed and is loved across the country, particularly with new homeowners. Like with most retailers, they find that people need to return items if they’re not quite what they expected or are faulty with missing pieces etc. IKEA has a return policy and in this blog, we’re going to take you through their return policy. 

Have you changed your mind?

If you have your product but have changed your mind, don’t worry, you can return your unused item for a refund from IKEA. Even if the product is assembled, it can be returned within 365 days of purchasing it. This is, of course, providing that the product is unused. When returning the item you need to ensure you have proof of purchase (the original receipt) and where possible, the packaging it came in. 

Their 365 days return policy does not cover the following:

  • Plants
  • Food
  • Drinks
  • Bargain Corner Products
  • Goods ordered to your specification (e.g custom made worktops)

If the purchase was made with a credit card, you need to come into the store in person with your credit card and ID so the order can be processed and refunded to the card.

brown and white wooden table beside sofa chair

Exchangeable Items

IKEA have a “Try it for 90 Days at Home” policy on some of their items, including:

  • Mattresses (Excludes BEITO spring mattresses, cot mattresses, children’s mattresses 3-7)
  • Mattress Pads
  • Slatted bed bases
  • Quilt: (Excludes MYSKGRÄS quilt)
  • Pillows: (Excludes SLÅN pillows)

If you’re not satisfied with the product, you can return it to IKEA within 90 days of purchase for an exchange with the same product once. Their policy on items returned is as follows:

1. Please bring back returning items together with the receipt to the return counter at IKEA store.

2. They willl refund the amount of your returning items on IKEA’s return card.

3. Please purchase new items using the return card. (You need to pay the balance when needed.)

4. You need to pay to transport your items if needed.

It’s important with items like a new mattress you try and give it around a month for your body to become accustomed to it. Especially if it feels a bit too firm. 

basket of potato with two bottles

How do I contact IKEA?

Contacting IKEA couldn’t be simpler. When it comes to applying for a refund you might want to speak to someone directly. All you need to do is call the IKEA contact number to speak to one of their customer services team.