How to make returns to Apple

Been shopping with Apple but changed your mind? Or think you may have a faulty item? This guide will talk you through the basics of making a return to Apple. Don’t forget – if you’re having trouble, calling Apple support is always a good idea.

What’s Apple’s returns policy?

If you’re not happy with your purchase from Apple, you’ll have 14 calendar days from the day of purchase to return the product. In order to make a return, you’ll need the original receipt and original packaging – and all returns must be made in the country where they were purchased.

Here are a few key details about returning items to Apple:

  • If you return an item in the original box, with included accessories, Apple will offer an exchange or refund.
  • Any opened software, memory or other media can be exchanged for the same item, but is not eligible for a refund.
  • Any custom-configured products, including personalised iPads, are not eligible for exchange or refund.

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What if your item is faulty?

If you believe you’ve bought a faulty product from Apple, make sure you return it as soon as you discover there’s a fault. As with non-faulty items, you’ll need your original receipt (or another proof of purchase). Apple will investigate whether the product was faulty, and if it is, they’ll replace it, repair it, or give you a full refund.

How can I return my item?

If you want to make a return to Apple, there are three main ways to do it.

1. Pickup point
You can drop off your returns at a Pickup Point (this usually a newsagent, a local supermarket or similar; you’ll find instructions with your delivery). All you need to do is print a return label from Apple’s Self Service website and attach it to your repackaged items. Then drop it off at your chosen Pickup Point within five days.

2. Apple Store
Remember, you’ll need to indicate your intent to return an item to the Apple Store within 14 days of receiving your items. After this, you’ll have an additional 14 days to return your products to the Apple Store. Alternatively, you can arrange for them to be collected.

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3. Arrange a collection
If you wish to arrange a collection for items you’d like to return, head to Apple’s Self Service website or give them a call. Before a collection can be organised, you’ll need to provide:

  • Your web order number
  • Your full address (where you want Apple to collect your return)
  • Your contact number

When you arrange your collection, Apple will give you a Return Material Authorisation (RMA) number. They recommend that you indicate this number clearly on the exterior of the packaging when you return your items; it will help them process your return faster.

I want to exchange an item – what should I do?

If you made your original purchase in an Apple Store, you can go into any Apple Store and make an exchange (as long as it’s in the same country). To avoid disappointment, it can be a good idea to check in-stock availability before you make a journey to the Apple Store. You can do this by calling your local Apple Store, or check online.

When it comes to personalised items and custom-configured items, the exchange process isn’t quite so straightforward. These products may not be eligible for exchange at an Apple Store. In this instance, it’s best to call customer support to check what you can do.

How long does a refund take?

Your goods will need to arrive back at Apple’s warehouse before they’re able to process the refund. Once this happens, Apple will initiate your refund right away. Just bear in mind that it can take 5 to 7 days for your refund to arrive in your account. If you have any questions about when the credit will appear in your account, be sure to contact the card-issuing bank directly – rather than asking Apple.