How to claim ticket refunds from See Tickets

Sadly with COVID-19 and the UK in lockdown, a lot of live concerts and festivals have been cancelled across the UK. This has lead a lot of live music lovers looking for refunds for their tickets to some of the biggest events including Glastonbury, Reading and Leeds as well as major tours like The Killers and Lady Gaga. 

Claiming refunds from See Tickets is a fairly simple process, we’ve put together a guide to show you how you can go about claiming a refund. 

stage light front of audience

How to get your refund

See Tickets have suggested that refunds can take around 30 days from start to finish for the money to land back in your account. You may receive an email regarding the event you booked if it has been cancelled so you can fill out a form to claim back your refund. 

If your event has been postponed or rearranged due to COVID-19 then you are eligible for a refund. Similarly, if your event has been cancelled, you are more than eligible to claim your money back for your ticket. 

Reading and Leeds, for example, have sent out a form to ticket holders for them to fill out to claim their money back or roll their ticket over for next year. Refunds are then processed and will land back in the ticket holders account within around 30 days. 

If you have already received your ticket, you’ll need to send them back to See Tickets to be able to claim a refund. Details can be found in the email you will receive from See Tickets when you get in touch with them regarding the refund.

person performing heart hand gesture

What alternatives are available?

If you still want to attend the concert, most artists have rearranged the shows for a later date so you can simply roll the ticket over and attend the concert with your current ticket. Similarly, with festivals, you don’t need to get a refund. 

Festivals like Glastonbury, Reading and Leeds and TRNSMT have all offered ticket holders the opportunity to keep their ticket for next year. TRNSMT have kept a similar lineup to keep ticket holders interested. Reading and Leeds, however, have warned ticket holders the lineup will change. So for day ticket holders, it may be worth getting a refund for now as the acts you booked tickets to see may not return next year.

man in gray quarter-sleeved shirt singing

How do I contact See Tickets UK?

If you need any help or advice or are wanting to claim a refund for a specific concert, you can call the See Tickets customer services number or use their Order Tracker service. Alternatively, you can use their email address –

If it has been less than 30 days then it’s not worth getting in touch just yet as See Tickets have warned they’re incredibly busy with a large number of music fans all wanting refunds for their concerts. If it has been more than 30 days, then it’s worth getting in touch with their customer services to track your refund progress.