How do you cancel your Giffgaff contract?

Giffgaff are one of the most popular mobile phone network providers in the UK. Dependent on the contract you have with them, it can be fairly easy to cancel your contract. We’ve put together a guide showing you how you can go about cancelling your contract to make the process as easy as possible. 

How to cancel your Giffgaff account

If you have made an order, you have a 14 day period to cancel your contract. Giffgaffs contracts are saved on a Pay As You Go basis, as opposed to the traditional Pay Monthly method used by most network providers. 

You can, however, pay monthly for a mobile phone. This is where you have the 14 day cancellation period to cancel your order and send the phone back once you’ve received it. The only way you can then cancel your contract is by paying off the remainder of the balance. 

Giffgaff use what’s called a “Goodybag” for their pay as you go contracts. These are priced at anywhere between £10-£25 a month and are served on a monthly basis. 

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How to cancel Goodybag

Goodybags are one of Giffgaff’s most popular offerings and are essentially a reoccurring 1-month contract that resets every month. It’s quite easy to cancel and all you need to do is call the Giffgaff contact number. You can speak to one of their team and they’ll cancel it for you. Your SIMcard will then automatically be cancelled after 6 months of inactivity. There are a couple of different options that you’ll have:

  • If you want to cancel both your account and mobile number your need to request a STAC code. This code is valid for 30 days. Give the code to your new network of choice and they’ll cancel the account on your behalf. 
  • If you’re wanting to keep the same number you’ll need to request a PAC code. Pass this code on to your new network providers and they can cancel the account for you. They’ll also add the number to your new mobile phone so people can contact you through the same number. 
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How do I contact Giffgaff?

Contacting Giffgaff is fairly easy, all you need to do is get in touch with their customer services team by calling the Giffgaff customer services number. Here you can speak to one of their representatives who can help with any questions you have.