How do I get in touch with Aqua?

Are you looking for your first credit card? Then look no further than Aqua. Aqua specialise in providing the best credit card offers for those who are new to the credit card world. There’s a wide range of useful resources you can use online, but you can also speak to their dedicated customer services team, who can provide you with all the answers you need.

Read on to find out how Aqua can help you, and how you can get in touch with them today.

Who are Aqua?

You may well have heard of Aqua before, but if you haven’t, they are a credit card company who mostly focus on those who are a first-time lender, or who have a bad credit rating and are trying to build a good one. They started out in 2002 with the same mission statement and have helped customers with a bad credit score get back on their feet.

There’s a choice of four cards, you can choose from a Classic Card, Advance Card, Reward Card or the Start Card. There are a variety of benefits with each card, with the ultimate end game of building you an improved credit score. If you’re wanting to find out more, you can contact the Aqua Customer services team.

You can use Aqua’s online app to monitor any payments that are required and to pay off any outstanding balances. You can check how much you owe, and your total remaining balance to spend. If you forget your log in details, you can get in touch with their customer services team to create a new password. We would recommend you try and keep a copy of your log in details somewhere safe.

Credit Card

How can I get in touch with Aqua?

There are several ways you can get in contact with the team over at Aqua. The most direct way is to call them, here you can talk to their customer services team who will be able to assist you with any inquiries you have regarding a current card or joining them.

We would always recommend speaking to them if you have an urgent enquiry, but you can also get in touch by post at the following address: Aqua Customer Services, PO BOX 173, Sheffield, S98 1JW. If you have an account with them, you can also log in and message them through the online account management tool.

You can also get in touch with Aqua across their many social media platforms. You can message them on both Facebook and LinkedIn if you’d prefer to make your enquiry through there.

If you fear that your credit card has been stolen or lost it’s incredibly important you can get in touch with this number immediately so your card can be blocked temporarily. This will protect you and your credit card and is the most immediate way of contacting them.

What are Aqua’s opening hours?

You can speak to one of their customer services team during the office open hours. They are open on a Monday to Friday from 8am-9pm. They are also open on a Saturday from 9am-5pm and Sunday 10am-6pm. There may, however, be some closures on UK bank holidays. The Aqua customer services team have been fully trained to deal with a range of enquiries, so don’t hesitate to get in touch with them.

Alternate Contact Numbers

There are some alternative contact numbers that you can call if you need to get in touch with specific departments at Aqua.

  • Customer Services
  • Credit Card Repayment Cover
  • Card Care Cover
  • Activate Your Aqua Card

Do you have a complaint to make?

If you have a complaint to make regarding poor customer service, a misleading advert or just a general complaint, the Aqua customer services team will be able to assist you.

You have a number of different ways you can get in touch to make your complaint. You can call them and speak to an agent by calling. You can also make your complaint by post, by mailing to the following address: Complaints Department, PO Box 700, Leeds, LS99 2BD. Alternatively, you can log into your Online Account Manager and make your complaint through there.

Credit Cards

Aqua cards are there to help you, regardless of whether you’re a first-time credit card or someone with a little more experience. You can contact them and they will provide you with as much as help as possible, with a full range of different enquiries. The registration process is quick and easy, and they can get you started with ease and speed.