How can I make a complaint to ASOS and Boohoo?

ASOS and Boohoo are two of the most popular online clothes and fashion retailers in the UK. Thanks to next day delivery, you can get fashion to your door in less than 24 hours. With the recent COVID-19 (Coronavirus) outbreak, both retailers are still delivering items as close to the next day as possible and have massive sales and discounts across the store.

If you’re waiting a long time for an order to arrive or want to make a complaint, it’s easy to contact both. In this guide, we’ll show you how to contact ASOS and Boohoo, as well as how you can track your order and deliveries. 

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How can you contact ASOS to make a complaint?

Contacting ASOS is easy. All you need to do is contact the ASOS customer services number and speak to one of their representatives. They can then track the order for you and get in touch with the courier to find out if your item has gone missing or the delivery is delayed. 

Alternatively, if your case isn’t urgent then you can send an email to care@asos.com where one of their team will be in touch with you as soon as possible. You can also use their ASOS Here to Help Twitter account. Just drop them a direct message with your order number and order date and they can track the order for you. Make sure you contact ASOS rather than the courier as they will speak directly to the courier. 

How can you contact Boohoo to make a complaint?

If you’re waiting on an order from Boohoo, you can use the Boohoo contact number to speak to a member of their team directly. Like ASOS, they can then track where your order is by speaking to the courier and find out if your order is delayed. Of course, during these uncertain times, it is likely that there will be delays to orders due to depleted workforces. 

If you’d prefer to speak to Boohoo via email then you can contact them using the following email address – customerservices@boohoo.com. The response won’t be instant but they should get back to you in the space of 24 hours during a working week. You can also contact them via their multiple social media channels and again, someone will be in touch with you as quickly as possible.  

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How do I return unwanted items?

Fortunately, post offices do remain open as usual, however, it’s important to follow government guidelines are only visit if necessary. If your local post office is closed, there will likely be a note on the door showing you where your nearest post office is. It’s best to wait if you can unless it’s totally necessary you head out. 

If you do make a return, within the package you get when it arrives, there is a returns label you need to stick on the front. There’s also usually a form inside, and you need to tick off the items that you’re sending back. Give around 10 working days and if you haven’t received your money back, use the contact number of email addresses to get in touch. It’s important to make sure you keep your returns receipt as evidence that you’ve sent the parcel back.

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How do I track my ASOS or Boohoo order?

If you’re looking to track your order, you can do this via the courier that ASOS or Boohoo have selected to deliver your item. Here you can find the most up to date tracking information and you can usually find out if your package has been delayed or delivered to a neighbour. Alternatively, you can head to the Boohoo site and track your order using the “Track your Order” search bar using your order number. 

How does a refund work if I pay by Klarna or Clearpay?

If you’ve used Klarna and have returned within the 30 day payment period then the refunded items will be knocked off your Klarna account. 

If you’ve used Clearpay, a system which sees you pay for an item in 3 or more chunks then you’ll be refunded whatever you’ve spent and the rest will be knocked off your account. So, for example, if you buy a £100 pair of trainers you to choose to split over 4 payments and have paid £25, you’ll be refunded the £25 and the rest will be knocked off your Clearpay account. Hopefully, this information has helped you. If in doubt, get in touch with the ASOS customer services and the Boohoo customer services team for more information.