What is First Direct?
First Direct is a telephone and internet-based retail bank based in Leeds, United Kingdom. They have over 1.35 million customers across the UK and were awarded the Most Trusted Financial Provider by Moneywise.
First Direct was formed in 1989 and became part of HSBC in 1992 following their purchase of previous parent company, Midlands Bank. Since their inception, they’ve strived to become the best in the world at personal banking. Their aim is to become so close to every customer’s personal requirements they can anticipate what they’ll need in the next month, next year and next 5 years. In November 2018, a survey was undertaken that found 92% of First Direct’s customers were either “extremely satisfied” or “very satisfied” with their service.
What services do First Direct offer?
First Direct offers a number of different services from the following:
- Bank Accounts
- Loans & Cards
- Savings & Investments
- Travel & International
First Direct are offering new customers a £50 reward for switching current accounts and joining them. There are some conditions though:
- You’ll need a current account and pay in at least £1000 within the first 3 months of opening it.
- Once open, you need to instruct them to use the Current Account Switch Service. This moves your banking from your old account to them. This can take 7 days and the date is agreed prior to the movement.
- They’ll then reward your account with £50.
They also offer customers who are planning on leaving the branch with a £100 leaving gift due to their confidence in keeping customers banking with them. If you decide to leave after 6 months and have deposited £1000 in that time, then First Direct will deliver the money to you within 28 days of the criteria being met.
How do I contact them?
To make a complaint to First Direct you need to call their customer services number – 0871 244 9735. You may need to contact them for a number of reasons from the following:
- General customer services enquiry
- A fraudulent transaction from your account
- To set up a new account
- Discuss insurance options with them
These are just some of the reasons you may need to contact First Direct. They have an award-winning customer services team who are ready to take your calls so don’t hesitate to get in touch with them.
Visit the First Direct website – https://www1.firstdirect.com/