This week, EasyJet admitted that the data of around 9 million customers has been hacked. An Easy Jet email to customers also confirmed the troubling news from the air flight giants. They have released information to customers saying the cyber attack took place on the 19th May 2020 and took immediate action to the incident.
This isn’t the first time that an airline company has been the target of a cyber attack following an attack on British Airways in 2018. Here, more than half a million of the British Airways customers had their information stolen.
Under GDPR (General Data Protection Regulation), if EasyJet is found to have mishandled customer data, they could face fines of around 4% of its annual worldwide turnover.
What have they said to customers?
Certain customers have been emailed confirming that certain details may have been accessed. This includes things like names, email addresses and travel details of booking between October 17th 2019 and March 7th 2020. They did also confirm that 2208 customers have had their credit card information stolen.
What advice have Easy Jet given to customers?
EasyJet have offered customers advice on how to deal with the news. They’v also given an update on what they can do to keep their information safe. They’ve confirmed you do not need to take any action apart from continuing to be alert as you would normally be. This is especially with any unsolicited communications. To help you stay safe online, they have advised you remember:
– Do not open emails or attachments if you have any questions on the source
– Make sure you know who you are dealing with before disclosing any personal information online
– Always check links before clicking on them – you can do this by hovering over the link to see whether the source is recognisable. Do not click any link if you are unsure
EasyJet have been quoted as saying:
“There is no evidence that any personal information of any nature has been misused. However, on the recommendation of the ICO, we are communicating with the approximately nine million customers whose travel details were accessed to advise them of protective steps to minimise any risk of potential phishing.
“We are advising customers to be cautious of any communications purporting to come from EasyJet or EasyJet Holidays.”
What is phishing?
Phishing is the process where criminals send emails containing links to fake websites that steal your personal data. These types of email have risen exponentially since the Coronavirus crisis started. Google also confirmed that they block around 100 million emails a day.
It is likely that hackers are taking advantage of the fact people are cancelling holidays according to experts.
If you’re concerned about the news from EasyJet or want to speak to EasyJet regarding a flight cancellation then feel free to call the EasyJet contact number. Here you can speak directly to one of the team.