How to cancel your Virgin Media subscription

There’s a world of choice out there today, with the digital media marketplace one of the most crowded. While Sky may be the real heavyweights in the world of digital media provision, one of their biggest rivals is Virgin Media.

Who are Virgin Media?

Virgin Media Limited is a subsidiary of international TV and telecommunications provider Liberty Global PLC, who purchased Virgin Media in June 2013 for approximately $24billion. They provide TV and internet services, as well as telephone and mobile phone coverage right across the UK. The company is a conglomerate of a number of different enterprises, including Virgin.net, the ISP provider business that was originally part of the Virgin Group. Virgin.net was bought by NTL in 2004, who, along with Telewest (with whom they merged in 2006), bought Virgin Mobile UK. This created what was known as the first ‘quadruple-play media company, one that offered internet, mobile phone, fixed line (landline) telephone and TV services.

Virgin Media also owns its own fibre-optic cable network which is a ‘fibre to the cabinet’ system with approximately 5million customers.

Virgin Media’s primary competitors are Sky, TalkTalk, BT, and a selection of mobile phone operators.

What kind of deals do Virgin Media offer?

Virgin Media do a variety of ‘bundles’ that incorporate TV, internet and telephone services.

  • VIP bundle – this provides users with their Full House TV service (with over 260 channels and the latest Virgin box), VIVID 350 fibre broadband with an average download speed of 362Mbps, and the Talk More Anytime telephone service.
  • Full House Bundle – Includes the Full House TV service with over 230 channels, VIVID 1000 fibre broadband (average speed of 108Mbps) and Talk Weekends service
  • Player Bundle – Includes Player TV with over 70 channels available, VIVID 50 fibre broadband (average download speed of 54Mbps) and Talk Weekends phone service.

Prices range from £89 a month for 12 months to £32 a month for 12 months. Prices increase to £129 a month for a year for the VIP bundle after the initial contract is up, and to £51 a month for the Player TV bundle (again, on a renewed 12-month contract).

shutterstock_760745125

How do you cancel a subscription?

As with all services, customers are allowed a 14-day ‘cooling off’ period after signing up for a new subscription (this includes existing cable customers taking a new service). If you cancel within 14 days of activation the company will refund the first month’s costs and set-up charges. You will still be charged for any calls, texts, upgrades or purchases you’ve made during that time.

You can call the Virgin Media Cancellation phone number on 0843 658 0676 to cancel your contract. If you want to cancel one part of your bundle (such as your TV services) then you can call 150 from your Virgin Mobile phone, or call 0345 454 1111 from any other phone.

Fixed term contracts are for 9, 12, or 18 months, and the amount in cancellation fees you pay will depend on how long you have left on your contract, and what kind of bundle you have with Virgin Media.

If you are on a 30-day ‘Rolling’ contract then you only need to give 30 days’ notice to leave. You may be asked to return your Virgin Media equipment, including broadband routers and Virgin Media TV boxes. If you have a Virgin Media email service then you will be able to access your emails for up to 90 days after you cancel your Virgin Broadband service.

If you’ve paid for your services in advance, you may be due a refund. If that’s the case then you will receive a cheque for the balance 35 days after your Virgin Media account is closed.

To cancel your Virgin Media subscription you will need the contract details and any reference numbers to hand when you call.

Virgin Media contact details

Virgin Media are based in Hook, Hampshire. Access their ‘Contact Us form online at www.virginmedia.com/contact-us.html and select the appropriate channel. You can use their online forms, call direct on 0345 454 1111 from any phone, call 150 on your Virgin Media mobile phone, or use their accessibility hub if you are hard of hearing or are visually impaired.