Common reasons for cancellations
Type ‘flight cancellation’ into your search engine and you will no doubt be bombarded by passengers bemoaning delays and cancellations by their Airline. However, it has become increasingly common for passengers to cancel their own bookings themselves due to unforeseen circumstances. Business meetings and industry summits can be subject to last minute changes, meaning clients and company members have to rearrange their original flight plans or cancel their trips altogether.
Ill health within the family is a frequent cause of last-minute cancellations, with flyers deciding to stay on home turf to look after loved ones. The ever-increasing popularity of overseas weddings has also (sadly) seen an increase in last-minute change of plans, with brides and grooms deciding to say ‘I don’t’ to their far-flung nuptials. Whatever your reasons for cancelling a flight booking with EasyJet may be, we’ve got all the necessary info to keep the process as pain-free as possible.
Read our Coronavirus Travel Guide to find out how your flights may be affected by the latest Cornavirus outbreak.
What do you need to cancel a flight?
When it comes to cancellations you need: email address, password, and booking reference.
When cancelling online with EasyJet, you will be asked to log on to your password-protected account and enter your original booking reference, so make sure you have all these details to hand. You’ll also need this information if you decide to call up their customer service line and speak to an operative over the phone. You might also want to keep your passport handy in case they ask you any proof of identity questions.
How do I cancel an EasyJet flight?
You can cancel a flight with EasyJet online by logging on to your account and clicking on the Manage Bookings tab. If you originally booked a flight in person at your local travel agents then you will need to set up a new online account.
Once you’ve entered your account details (email address, password and booking reference), you will be guided through a series of steps towards terminating your flight. Be sure to pay attention to EasyJet’s bookings policy and Fees and Charges page to see if you’re entitled to a refund.
You may feel more comfortable speaking to someone directly, in which case you can reach EasyJet seven days a week from 08:00 to 20:00. Calls to this number will be charged at usual landline rates and thankfully, EasyJet has been proactive in trying to minimise caller hold times, so you shouldn’t have to wait too long to be dealt with by one of their operatives.
Will I be charged?
That depends upon the timeframe of your cancellation. If you cancel within 24 hours of booking, you will be given a full refund for your flight and will only be subject to a cancellation fee. The online cancellation fee (for a cancellation within 24 hours) is £27 versus a fee of £32 for cancellations via the EasyJet call centre. When it comes to saving money on your cancellation, going online is your best bet.
There are circumstances in which you may be eligible for a full refund outside of the 24-hour window, for example when cancelling due to illness or a bereavement in the family. Get in touch with the EasyJet customer service team as soon as possible for full clarification.
What if I’m not happy with the service?
If you run into any bumps along the runway while processing your cancellation, you can use EasyJet’s innovative online chat feature (live from 08:00 -20:00 seven days a week), call them directly on the number listed above, or send an email to firstname.lastname@example.org
If you’d rather write to EasyJet to express your concerns, you can fill out their online contact form and they’ll aim to respond within 21 days.
In order to process a cancellation, you will need to log in to a personal account on the EasyJet website. Be sure to keep your password strong and private to avoid any security breaches and always remember to close your browser when leaving your computer unattended. You will be required to provide your booking reference when managing flights, so make sure you keep this written down somewhere safe and don’t share any of your booking details or sensitive information with anyone.
Contact EasyJet on 0871 244 9717
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