Bought something from IKEA? Already assembled it? But now you’ve changed your mind? The good news is that IKEA offers a very generous ‘no-nonsense returns policy’. This enables you to bring back any unwanted item for a refund, even if it’s already been assembled.
As long as your assembled item is unused and in a resalable condition, IKEA will be happy to accept your return. You’ll also need a proof of purchase and, if possible, remember to bring the original packaging along, too.
How long do I have to return an item?
Believe it or not, you’ll have up to 365 days to return an item to IKEA. And yes, that’s still the case if you’ve already assembled the product.
When you make your return, IKEA will refund your via the same method as your original payment. But remember, in order to be eligible for a return, you’ll need a proof of purchase and your items must be unused and resalable. If you don’t have your receipt, IKEA can find details of your purchase by using your credit or debit card, or even your order number or gift card number (if applicable).
Are there any exceptions to the 365-day return policy?
Yes, there are some exceptions to the 365-day policy. In fact, the following items aren’t eligible for refunds at all:
- Custom-made products, including kitchen countertops, cut fabrics and cut blinds.
- Products that have been broken or damaged by you
- Plants and food products
- Gift cards
As for quilts, pillows and mattresses, a different returns policy applies. You can try these items for 90 days at home to see if you like them. If you’re not satisfied with your purchase, you can bring it back within the time period and exchange it for the same kind of product.
Will my delivery charge be refunded?
If you made your original purchase online, and you’ve subsequently changed your mind, you’ll still be eligible for the 365-day returns policy, subject to the same terms and conditions. If you cancel your order within 14 days of receiving your items, Ikea will also refund your delivery charge in full. But bear in mind that this option won’t be open to you for the whole 365-day period, so if you return something after the initial 14-day period, you may have to cover the cost of delivery yourself. This could be costly if it’s a large item.
How can I make a return?
Depending on how you made your purchase, you can return products to IKEA in one of the following ways:
- In store – you can return items for free at any IKEA store in the UK.
- Collection point – if you have one nearby, it’s also free to return to IKEA collection points (which are much smaller versions of Ikea stores)
- Collect+ – If you ordered online and received a parcel, you can return it for free via Collection. (Maximum dimensions: 60x50x50cm. Maximum weight: 10kg)
- Arrange collection – If you cancelled an online order, you contact IKEA within 14 days of delivery to arrange collection. After 14 days, you can book a collection in store, but there will be a charge (unless the item is faulty or not as described).
What’s the IKEA complaints procedure?
If you need to make a complaint, you’ll need to get in touch with IKEA directly.
You can do this via email, 24 hours a day, seven days a week. All you need to do is fill in the online contact form. How long it takes to resolve the issue will depend on the nature of your complaint. You can also use the online chat service to get a quick answer from the Customer Support Centre.
You can also write a letter. But if you want to speak to someone in person, you can pick up the phone and give the IKEA customer service team a call. Lines are open Monday to Friday from 7am to 10pm; Saturday from 7am to 9pm; and Sunday from 7am to 8pm.