Virgin Media are an incredibly recognisable name in the UK and one of the most popular technology providers around. You may have seen Virgin Media vans driving around with writing on them asking people to search “Cable My Street” but what on earth is it?
Who are Virgin Media?
Virgin Media are one of the leading and most widely known names in the UK and beyond. They provide technological solutions for people across the UK and pride themselves on giving their customers the best guidance, services and support.
The company was founded in 2006 as a merger between NTL and Telewest. In November 2006, the company signed a licence with Sir Richard Branson to take on the Virgin name and become a branch of the wider Virgin brand. They became the first company in the UK to become a “quadruple -brand”, combining television, internet, mobile phone and home phone (fixed-line) into one service.
They’re one of the main competitors of big hitters like Sky, BT and TalkTalk. They currently service around 4.8 million cable customers across the UK. They were also the first company to offer 3D television and HD services to their millions of customers.
What’s Cable my Street?
Cable My Street is essentially a postcode checker where you type in your postcode and it tells you which of Virgin’s services you’re able to have installed in your home. Unfortunately, not all areas are able to have their services, so it’s best to check before you start doing your research into what they provide.
Once you’ve entered your postcode you’ll be greeted by a page that shows you the offers you can take advantage of, including a number of different bundles. So if you’re looking for a new provider, it may be worth entering your postcode into the Cable My Street finder to see what packages are available in your area.
What services do Virgin Media provide?
Virgin Media provides a wide range of different services from television to broadband and phones. They’ve been voted Best Broadband, TV & Home Phone Provider two years running, so you know you’re in good hands. Their services vary in price depending on what you’re looking for and what your budget is. So, what is there available?
Virgin Media offers a huge range of different television packages that you can choose from. They’re constantly competing with major players like Sky and BT so have some great deals to try and entice you.
Their Virgin TV boxes give you the ability to pause, rewind and record multiple channels at one time. You can catch up on the likes of Peaky Blinders, Great British Bake Off and Coronation Street on BBC iPlayer, ITV Player and 4OD, as well as hours of entertainment on platforms like Netflix. Alongside the usual channels, you can also have access to the likes of Sky Movies, Sky Sports, BT Sport and more – these can be added to any bundle. They also provide you with a free Virgin TV app that allows you to watch TV on the go on your mobile, tablet or laptop.
Virgin Media recently released their brand new V6 box. This includes 4K coverage for ultra HD TV viewing. You can also stream and watch TV anywhere providing you have a connection to 3G, 4G or WiFi. You can also record 6 shows at one time and watch a 7th at the same time, meaning you’ll never miss a second of your favourite TV shows.
They offer a range of different broadband services and packages with their broadband providing average speeds of 362 Mbps (megabytes per second). This is five times as fast as the download speeds advertised by main rivals Sky and TalkTalk, so I’m sure you’ll agree, it’s pretty impressive!
If you’re wanting to go up a level, then they offer a maximum download speed of 516Mbps which is part of their Ultimate Oomph package.
According to the Netflix ISP speed index, Virgin provides the best speed service for streaming their content. So if you love streaming, then this will be music to your ears. You can also pay for the Netflix service through your Virgin Media bill, taking away the stress of having loads of separate payments coming out on irregular dates. Netflix is where you can catch all the latest dramas like Stranger Things, Designated Survivor and catch up on old classics like Gavin & Stacey. It can be accessed on their V6 box, on your phone, tablet and laptop.
Phone and Mobile
Virgin Media can provide you with both home phones and mobile depending on what you’re looking for. Their home phone deals are available as part of an individual TV or broadband package, or as a combination of the three. You simply scroll through their selections of plans and choose the one that best suits what you’re looking for. You can of course just select an individual home phone package if you’re not looking for TV and broadband.
They also offer a wide range of different mobile deals for some of the major brands like Apple, Samsung and Huawei. You can select anything from a pay monthly phone to a sim only deal or a sim free phone. Their 4G connection reportedly covers 99% of the UK population and their 4G is widely regarded as one of the best.
Bundle everything together
If you’re looking for more than one of their services, you can bundle them together into one package. When you enter your postcode into the Cable My Street finder it offers you some packages but there are many more available if you search around the Virgin Media site. Packages start from the Big Bundle which includes limited TV, broadband and talk to the Ultimate Oomph bundle which has all 270 TV channels, the top downloads speeds of 516Mbps, phone and mobile.
If you can’t find the bundle that suits you, you can build your own. This starts with the basic Big Bundle, you can then add what you need, for example, you can add sports and movie channels to the TV part of the deal. You may not always want everything that’s included in a package so this gives you the option to add and take out what you want.
If you’re not looking for a bundle you can always get each part of the packages individually. These do vary in price depending on the product but it’s worth enquiring to their customer services team.
Is Virgin Media worth it?
Virgin Media do everything they can to offer a competitive price and an unrivalled service to their customers. There’s something for everyone and the fact you can create your own packages means you get exactly what you’re looking for, no more and no less. The ability to watch TV on the go means you’ll never miss a second of anything, regardless of where you are.
Their mobile branch is widely regarded as one of their best around and their coverage is incredibly impressive with that being one of the most popular complaints a customer makes against a mobile provider. Again, you get what you need, you’re not forced into a lengthy contract that you can’t get out of. If you just want a phone, or a short term contract then that’s what you can get. Virgin Media put the customer first and this is one of their biggest benefits.
How do I get in touch with Virgin Media?
You may want to get in touch with Virgin Media for a number of different reasons, whether that’s to chat to them about switching providers, have a general enquiry or have a complaint to make against them. There’s a dedicated Virgin Media customer services team who are ready to help you whenever you need them and will be happy to answer your questions. They will be able to help with anything from the following:
- A technical issue with your broadband service (You can also chat online with their technical support agents by signing in on their website).
- If you’re having any difficulty with your service such as poor cable connection
- If you’re planning to move house and want to take your broadband service along with you
- The packages on offer and the different price plans
- Types of internet services available
- Query or problem regarding your Virgin T, including the way it works or technical faults.
- Upgrading your current broadband package
- Activating your broadband
- Connecting a device to your wireless network
- Ways to use SmartCall to make inclusive calls
- What are the connection settings?
- What is the fastest mobile service and phone packages?
- Make a complaint against the service you’re receiving (broadband speed etc)
- Cancel your account
Their team will do their best to resolve these issues for you as quickly as possible. If you’re looking at making a change or want in, then make sure you get in touch with their team today to take advantage of the latest and greatest offers that are available to you.