When buying your new mobile phone. one of the hardest decisions you have to make isn’t which phone to go for, but which company do you choose as your provider? The market is incredibly competitive, so it’s hard to decide which company best suits your needs.
EE are one of the market leaders and most popular phone brands out there. With EE, they boast about their amazing internet services and their “swappable” extras as their main selling points. But are they really as good as they claim to be?
Who are EE?
EE lifted off in 2010 as part of a joint venture between Orange Mobile and Deutsche Telekom. They’re one of the largest and most well-known names in the mobile phone game. They currently boast a customer base of over 28 million. Currently, they provide both 3G and 4G coverage and now 5G in selected areas.
EE offers a number of exclusive benefits when you take out a contract with them. These benefits include a BT Sport pass, granting you access to all major sporting events shown on BT. It also includes a music data pass, allowing you to stream from Apple music or Deezer without it affecting your data usage.
Not only do they offer some of the best mobile phone contracts, but they also provide home Broadband and pay monthly technology offers. With all this in mind, it’s easy to see why this fast-growing network is taking over the phone market.
Is their network coverage all it’s cracked up to be?
EE has some of the best network coverage spanning across the UK, challenging its competitors in O2 and Three. Its basic LTE service is available across 99.6% of the UK, with 78% of their customers able to access 4G at all times.
With the introduction of 5G, their network coverage is only going to get faster. You can find out more about 5G below.
What is 5G?
5G is the new generation of wireless internet. It’s set to far outstrip current 4G internet speeds with speeds of up to gigabits per second, 100 times faster than 4G. This kind of speed allows the use of complex applications such as VR whilst on the go. This technology is being used alongside 4G until 2025 where it will be used as a stand-alone service.
EE has been one of the first companies in the UK to capitalise on 5G. Seen in their most recent advert, it’s one of their main selling points moving forward.
This technology is still in the early stages and is only available in major UK cities like London, Manchester and Birmingham. EE are looking to increase this service to cover most UK cities by 2020.
How expensive is EE?
There’s a huge amount of deals and services available for you to choose from across EE and other networks. It can be hard to separate a good deal from a bad deal.
To determine how good EE are in regards to cost, we’ve taken a look at some of their most popular phone deals. We found that on EE, an iPhone X, 60GB of data and unlimited minutes and texts costs £64 a month charge with a £30 upfront cost. O2 and Vodafone offer similar prices for the same type of contract. With EE providing faster internet connections and better service put them ahead of these competitors.
How good is their customer service?
Where they excel in network coverage, they seem to struggle with customer service. With a low ranking 1 star out of five on trust pilot across 3000+ reviews, it’s hard to argue that EE needs to work on their customer services. Complaints have included long waits on the phone, struggle resolving issues and in some cases, issues not being resolved at all and actually getting worse over time. Of course, you hope you won’t need customer services, but a good standard of customer services goes a long way to maintaining current customers.
So, just how good is EE?
Overall they’re a good company to go with as long as you don’t have any issues with your product. Their coverage and service allow quick and easy usage to the internet and their wide range of plans allows you to pick one suited to your needs and your price range.
If you’re willing to pay a higher price for quicker speeds then EE is the company for you. They’re the only company at the moment offering 5G as part of their service and although locations are limited they’re looking to increase their range over the coming year.
If you require any further information about EE or any of their products you can visit their website or have any issues the EE customer services team are accessible between the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday & Sunday.