From TV’s that don’t look as good in your room as they did on your screen, to skirts and shorts that don’t fit as you’d have liked them to, shopping online can be a risky thing to do. We often realise what we have bought isn’t quite what we were looking for and scramble round to try and find out the returns policy so we can get a refund. Many companies follow simple returns procedures, however, companies such as eBay have more complicated steps that need to be followed.
Being an online superstore for fashion items across the country the ASOS returns policy and procedure is very well thought out. In order to return items, you’re required to put the unwanted items back into the packaging that it was sent out in. With a label inside of the delivery for you to put over the original label. After seeing the outer packaging you only have to bring it in to one of many stores including; Asda, Doddle, Hermes, Collect+, Royal Mail and Inpost 24/7 Lockers. Returns are free of charge and refunds should be made in full to the card that purchased if the item is returned within 28 days of the original purchase. If you’re wanting to return within 29 to 45 days of purchase, then you can return the product for an ASOS gift voucher at the same price as the returned items. For more information make sure to contact the ASOS customer services.
When looking to return items to Amazon you have within 30 days of receipt of delivery using the online returns centre. New products must be unused and undamaged in order to be returned and for a full refund. For used products, in order to get a refund, the item must not have obtained any further damage than compared to when it was sold. You will have to pay for the delivery, however, Amazon will repay any funds over £20 automatically. If your delivery costs over this amount, then you’ll have to call Amazon customer services. It can take up to 25 days for a returned item to be received by Amazon and takes 2 days for the refund to be processed. It then takes a further 3-5 days for the money to appear in your account taking overall around a month.
With eBay returns become a lot more complex. This is because you’re dealing with sellers personally whether that’s from an auction bid or paying for a product directly. Sellers may state on their product page how long they are willing to offer for a returns window and it’s in your best interest to find this out before paying for the product. Under British Legislation you must have a 14-day cooling-off period after purchasing the item however if you miss these windows then you have to contact the seller individually, it is then on the seller to decide whether they will allow the return. If you return the product undamaged within the time frame, then the seller is obligated to refund your money within 6 days of the return. If the seller doesn’t follow this protocol then you can contact eBay to get involved in the dispute. When returning the product, the shipping cost is generally designated to the returner, however, this is normally specified by the seller before purchase. If you require eBay to step in then you can complete requests online or contact eBay customer services.
Similarly, to Amazon and ASOS after working out that a product isn’t what you wanted/expected then the returns process is once again rather simple. In order to return an item to Very, you need to complete your return within 28 days of receipt. These items must be unused and in the same condition as before the purchase in order to get a refund. Returns to Very are free, as you must download your returns label from their website after logging into your account. If your package is over 10KG then you may be charged additional fees. In order to return your package, you must go to either the collect+ service or your local Post office. For bigger items, you can organise a collection service with Very where they will collect and return the product free of charge. If you have any questions on what is deemed suitable for return or have any other questions then you are able to contact the Very customer services team where they will be happy to talk about any questions and queries you have.